We realize the reason that our company has been in business for over 60 years is because of our customers! It is our customers we strive to give complete satisfaction to with every product purchased from us. Please review a few of our policies that will help you better understand how we accomplish customer satisfaction at appliancesaleslosangeles.com. For any errors in your order fulfillment or damaged items that have been received you must contact us within 2 business days of receiving your order. Any reports of this nature received after 2 business days, appliancesaleslosangeles.com reserved the right to handle each inquiry on a case-by-case basis. Product may be returned and/or exchanged ONLY within 10 business days of receiving the product. Absolutely NO items will be accepted for return and/or exchange without Return Authorization (RA).Please email us to obtain a Return Authorization number. Include in the email your order number, reason for return/exchange, name and contact information. It is the responsibility of the customer to incur any and all return/exchange shipping costs. Copies of the original sales invoice or order confirmation must accompany any items returned to appliancesaleslosangeles.com.